I work often with a very successful Japanese writer, Matsuno Shuho. Together we have published more than a dozen books, on the TOEIC (Test of English for International Communication) and TOEFL (Test of English as a Foreign Language) tests, the primary business and academic English competency measures in the world, as well as one on the speeches of Barack Obama.

Several years ago, when our first book together came out, I was so excited that I went to one of the biggest book stores in town and stood near the stack of books on the end of the aisle. I wanted to see someone, a complete stranger, buy the book. One woman strolled up and, after glancing over the other books, she picked ours up.

I was practically holding my breath as I waited for her to delve into our beautiful book. I wanted to see it first intrigue and then captivate her. I wanted her to lose all sense of time and get lost in my lovely English examples and then snap back to her senses and rush off to the cashier to buy it and take it home to cherish. Instead, she gave it the one-second thumb through and casually tossed it back in the general direction of the pile. It was all I could do not to yell at her to put it back neatly on the stack. Actually, as soon as she left, I did exactly that.

While I may have been a bit deluded in my fantasy, it taught me two very important lessons. First of all, I realized that one second was about how long we had to catch a prospective customer’s attention, and considering that vast numbers of competing books, we were lucky to get that.

More importantly for our purposes, I realized that it didn’t matter if we had written the finest TOEIC test preparation book ever. It didn’t matter if it was the best book of any kind ever written. If the cover, the title and the book design didn’t grab, and hold, someone’s attention long enough for them to get the gist of what we were trying to do, our ideas didn’t matter. They were going to end up being recycled into cardboard.

Your presentations and speeches face the same hurdle. It doesn’t matter if you are presenting the secrets of fabulous wealth, perfect health and eternal life. If you can’t grab your audience’s attention, and hold it long enough for them to realize the value of what you are offering, it doesn’t matter.

You might as well have stayed home.

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Take the time

by R. L. Howser on February 4, 2010 · 0 comments

The psychologist, M. Scott Peck, in his inspirational bestseller, “The Road Less Traveled”, tells the story of a neighbor who was a mechanical whiz. When Peck lamented the fact that he, himself had no mechanical aptitude, the neighbor shot back, “That’s because you don’t take the time.”

Most speakers don’t take the time either. They don’t take the time to work out exactly what it is that they are trying to say. They may prepare diligently, spend hours writing their speech, polishing the text till it positively glows. They may spend hours practicing alone in front of the mirror or in front of colleagues. And in the end, they might give a smooth and professional delivery that looks to all like a satisfactory performance.

You can’t fault their effort, but too often it was all for nothing, because they didn’t sit down, before they fired up the word processor, and think about what they were trying to achieve. It’s the most neglected part of most presentations, and often the most difficult and painful.

Take the time to think about what, specifically, you want to happen as a result of this presentation or speech. What do you want your audience to hear and remember? What do you want them to think or feel? What do you want them to do, as a result of listening to you?

Then, start thinking about how you are going to achieve it.

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Many speakers seem to head to the podium under the impression that their audience is just waiting for them to screw up, as if everyone will be looking for the least little error or grammatical bobble and just so they can say, “Aha! I knew you were a loser.” But think about it.

First of all, many of the common errors speakers make, such as leaving out a point they planned to make or mixing up the order of the points, aren’t even apparent to the audience. They don’t know what you planned to say. I’ve left out whole sections of speeches, either accidentally or because I was running out of time and no one was the wiser.

Others errors, such as getting a model number wrong or mispronouncing a name, may register with a few people, but many either won’t realize you made a mistake or won’t remember it later. People don’t remember the majority of what you tell them anyway, so they’re bound to forget points you messed up too.  That’s not to say that you shouldn’t strive to get everything right, just that it’s a not a major catastrophe if you don’t.

Second, your audience is hoping you’ll do well. Nobody goes to a movie hoping it sucks or goes to a restaurant hoping the food is awful. Likewise, no employer goes into a job interview hoping the candidate is a loser or to a presentation hoping the speaker is terrible.

Your audience is pulling for you to be great. They want you to wow them. You begin with their goodwill in your pocket. That doesn’t mean you can’t lose it if you aren’t prepared or don’t have their interests at heart; and once they turn on you for that, there’s no getting them back. But provided you’re doing your level best to give them what they expected, want or need, it takes a relatively major problem to turn them against you.

Knowing that they’re in your corner from the beginning should give you a big jolt of confidence.

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Venture Pitching

by R. L. Howser on February 2, 2010 · 1 comment

A couple of years ago, I went to what was billed as an elevator speech contest sponsored by Tokyo’s Mobile Monday (MoMo), a cell phone industry networking group. It was actually a venture capital pitch contest, as each entrant was allowed three minutes with a PowerPoint slide show to make their case. That would be the longest and strangest elevator ride I’ve ever taken.

Each of the dozen small cell phone software and online service developers were vying for an opportunity to pitch their company or idea. They had the opportunity to not only make the case for their companies to their local peers and the financial backers among the couple of hundred people in the audience, but to convince the judges that they should be chosen to proceed to the next level of competition in Malaysia, and then from there have a chance to reach the international championships.

It was a great opportunity for a small, obscure company struggling for recognition and funding. Yet, after spending presumably thousands of hours developing and testing their product or service, not one of them seemed to have spent more than an hour or so preparing for their pitch.

I didn’t expect them to entertain and enthrall the audience with their showmanship, but I would have thought that they would at least address the main issues that a potential financial backer might be interested in. Yet one after another, each of the contestants presented the technical capabilities of their software, as if the backers would be as fascinated as they were by the arcane details of cross platform compatibility and packet streaming.

Of course, any savvy investor will eventually need to know the technical details, but first they need to see the vision. They need to see how this technology and your company are going to fit into the market landscape. They need to hear your story.

That’s where the money is.

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The other day I was searching on iStockphoto.com for some images to use in a presentation about public speaking. When I put in the search phrase, “Public Speaker”, I got back more than three thousand images. That vast majority of them showed some variation on a person screaming into a megaphone or bullhorn.

Is that what we do? Do we scream at our audiences? I don’t think so.

Granted, the cliché is partly the result of lazy photographers reaching for the first visual metaphor they can think of, but beyond that, perhaps the common perception of someone who speaks out is that we’re noisy blowhards who just love the sound of our own voices, usually at high volume.

Sometimes it’s true, yet just as the best salesmen aren’t pushy or underhanded and the best bosses aren’t tyrants, good speakers don’t scream, shriek or bellow. They draw the audience in with stories, images and emotion, build a supporting scaffold of reason and logic and send them home or back to their offices thinking, and drawing the right conclusions on their own

That’s the image of an effective public speaker, one that knows how to deliver the goods. Then again, it’s hard to take a picture of that.

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Charisma

by R. L. Howser on January 30, 2010 · 0 comments

At a recent American Chamber of Commerce Japan networking party, I watched a sponsor of the event, a tall, powerfully built man, trying to introduce his financial services company to the boisterous and somewhat drunk crowd. It was an uphill battle from the start. Though he had paid, with his sponsorship, for the right to address the crowd, he was clearly at cross purposes with them. They were there to chat with old friends and make new contacts, not to listen to an investment pitch.

No one paid the slightest attention to him. He tried talking over the crowd. He tried “shushing” them. He tried glaring angrily. He tried barking sternly at them to shut up. He tried bargaining by promising to only take a moment of their time. In short, he tried everything but being more interesting and compelling than the person they were already talking to. He finally gave up and mumbled his way through his talking points, before slinking off the stage.

The next speaker, a physically unremarkable guy, strode to the microphone and, with just a few words, had complete silence and attention from the audience. So what was the difference? The second speaker had an undeniable presence. He radiated a calm confidence that drew everyone’s attention to him. He knew from the start that they would listen to him, that they would want to listen to him, just as the first speaker seemed to know that no one would.

I think everyone has seen people like that. Some people just command our attention. They have charisma. Yet I’ve never heard a good definition of what charisma is. That’s what we are going to try to puzzle out through this conversation.

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As I’m the first one here, and at this point probably the only one, I’ll begin this conversation by stating my basic beliefs about presentations and presentation design.

The first is that speeches and presentations are the single most powerful form of communication that we have at our disposal. When we stand up in front of our colleagues, employees, prospective customers or anyone else to speak, we have an incredible opportunity to grab their undivided attention and put our words straight into their minds. We control the message, tone, pace, emphasis and order of the information. No other means of communication can do that so directly. It’s an awesome power that too few people use and even fewer use well.

The second is that most presentations fail miserably not just because they are badly conceived, structured, written, delivered or supported, though they often are, but because the speaker never decided exactly what it was that he was trying to accomplish. The vast majority of the presentations I have seen, in business or elsewhere, appear to have no specific purpose. It seems that the speaker is presenting only because someone asked, or ordered, him or her to do it. As the famous New York Yankees catcher and manager, Yogi Berra, supposedly said, “If you don’t know where you are going, you might wind up someplace else.”

The last is that you can’t get your message across to anyone, if you don’t grab and keep their attention. We all have busy, stressful, fragmented lives. Giving a speaker our undivided attention is rarely our top priority, despite our best intentions. Given the least opportunity, our minds wander. To be effective, speakers need to reach and grab every single person in the audience by the nose and say; LISTEN TO THIS,…… THINK ABOUT THIS,……. REMEMBER THIS.

Most of my attitude and approach to presentation design and delivery stems from these three basic ideas.

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